Conversation Pathway Mapping
Trace how users move through multi-turn assistant sessions before they succeed or leave.
We reconstruct common conversation pathways from interaction logs so teams can see where assistants help, where users rephrase endlessly, and where sessions end without resolution.
Included in this engagement
- Pathway definitions for primary assistant use cases
- Turn-sequence analysis for success and drop-off moments
- Rephrase and retry pattern notes
- Recommendations for event naming along critical pathways
- Workshop with product owners to validate pathway labels