First open
User reveals the assistant for the first time in a session or account lifetime.
Interaction atlas
The moments that matter when people talk to an in-app AI assistant—named so product, analytics, and support share one vocabulary.
Eight interaction types we routinely measure
Use this atlas when scoping a baseline or pathway engagement. Each entry is a candidate event—not a dashboard template.
Prompt commit
User submits text or a suggested prompt—the moment intent becomes measurable.
Reply received
Assistant delivers a complete response the user can read or act on.
Rephrase loop
User revises the same intent after an unsatisfactory reply.
Suggested action
User follows a button, link, or workflow the assistant proposed.
Human handoff
Conversation escalates to support or another human channel.
Silent exit
Panel closes without a follow-up action in the product.
Return visit
User opens the assistant again after a prior completed or abandoned session.
How teams use the atlas
During an Assistant Interaction Baseline we mark which of these moments you already capture, which are noisy, and which are missing. Pathway and signal engagements then tighten definitions for the moments that drive your product decisions.
The atlas is guidance for scoping—not a product catalogue or automated report.