Refund policy

This policy applies to paid analytics engagements with OrchestrateAI Digital for AI assistant interaction measurement—such as baselines, pathway mapping, adoption studies, and signal design. This site does not sell physical products or run online checkout; fees are agreed in a written scope.

Eligibility

Refunds are available only for fees paid toward a scoped engagement, subject to the conditions below. Website enquiries and informational browsing do not involve payment and therefore have nothing to refund.

Timeframe

Requests must be sent in writing to hello@orchestrateai.digital within 14 days of the payment date for which you seek a refund, or within 7 days of a scheduled kickoff if that date is sooner—whichever comes first—unless your scope states a different window.

Full refunds

A full refund of the unused engagement fee may be issued if we cancel the engagement for reasons within our control, or if you cancel in writing before we have begun substantive work (defined as inventory workshops, data review, or drafting deliverables) and before any non-refundable third-party costs were incurred on your behalf.

Partial refunds

If work has started, we may offer a partial refund equal to fees paid minus a fair charge for completed stages (for example: discovery calls held, event inventories drafted, workshops delivered). Completed stages are itemised in writing when we assess the request.

Non-refundable items

• Fees for stages already delivered and accepted.
• Deposits marked non-refundable in the signed scope once kickoff has occurred.
• Third-party costs we prepaid with your written approval (for example specialised tooling licences purchased for your engagement).
• Time spent waiting for agreed client inputs beyond the response windows in the scope, where that delay caused us to rebook resources.

Cancellation by you

Cancel in writing. If you cancel after kickoff, charges for work performed and non-refundable costs apply. Remaining prepaid fees may be refunded under the partial-refund rules.

Rescheduling

You may request to reschedule workshops or briefing dates with at least 5 business days’ notice at no charge once per engagement. Later notice or repeated moves may incur a rescheduling fee stated in the scope, or be treated as cancellation of that session.

Deposits

Engagements may require a deposit to reserve start dates. Deposits become non-refundable after kickoff unless we fail to deliver the reserved start for reasons within our control.

No-shows

If your team misses a scheduled workshop without at least 1 business day’s notice, that session may be charged as delivered. We will offer one courtesy rebooking where capacity allows.

Work already started

Once we have accessed your telemetry samples, begun pathway reconstruction, or drafted signal catalogues, refunds are limited to unused future stages. Materials produced up to that point remain subject to the licence terms in your scope.

Purchased materials

If your scope includes purchase of specific datasets or licences for your benefit, those costs are non-refundable once ordered with your approval.

Refund process and timing

Email hello@orchestrateai.digital with your engagement reference, payment date, and reason. We confirm receipt within 3 business days and aim to decide within 10 business days. Approved refunds are returned by the original payment method within 14 business days of approval.

Contact

Refund requests: hello@orchestrateai.digital · +44 077 7919 8266 · 44 Scrimshire Lane, Aston On Clun, SY7 8HP, United Kingdom.